Client Care
Shipping & Returns
Every piece travels to you tracked and fully insured, at no cost, and should it not be right, it returns to us just as easily. Here is exactly how it works.
Shipping
Complimentary, insured, worldwide
Dispatch
Within 1–2 business days
Returns
30 days, prepaid label included
Tracking
On every parcel, door to door
Shipping
Orders are prepared with care and dispatched within 1–2 business days. As soon as your piece leaves the maison you will receive a tracking link, and it remains fully insured until it is in your hands.
| Destination | Estimated transit | Note |
|---|---|---|
| United States | 2–4 business days | Signature on delivery for high-value pieces |
| Europe & United Kingdom | 4–6 business days | Duties billed by local customs |
| Rest of world | 4–7 business days | Duties billed by local customs |
Returns
If a piece is not right, you have 30 days from delivery to return it. Items must be unworn and in their original condition, with all tags, dust bags, and packaging intact. A prepaid, insured return label is included with every order.
Items marked final sale are not eligible for return. Refunds cover the price of the piece; any duties paid on international orders are recoverable directly from your local customs authority.