Client Care
Frequently asked
The questions we hear most, answered plainly. If yours is not here, a client advisor is only a message away.
Pieces in the maison ship within one to two business days. Delivery then takes two to four business days within the United States and four to seven days internationally. Every parcel travels tracked and fully insured, and you will receive a tracking link the moment it leaves us.
Yes. Insured, tracked delivery is offered without charge on every order, to every country we serve. Any import duties or taxes levied by your local customs authority are, however, the responsibility of the recipient.
Unworn pieces in their original condition, with all tags, box and papers intact, may be returned within 30 days of delivery for a full refund. We include a prepaid, insured return label with every order, see our Shipping & Returns page for the full detail.
Everything here is brand new, sourced selectively from ateliers, boutiques and trusted makers, never worn. Each piece is photographed exactly as it is and described honestly. If a piece isn't right in person, returns are easy.
Every product page carries precise measurements: case diameter and thickness, lug width and strap length for watches, and band or chain sizing for jewellery. If you are between sizes, write to a client advisor with your wrist or finger measurement and we will guide you personally. Most bracelets and rings can be sized on request.
We accept all major credit and debit cards, and the wallet options offered at checkout. Payment is processed securely by our payment partner; we never see or store your full card details.
Often, yes. If a piece is between shoppers we can place a short hold, and our sourcing advisors can seek specific references, dial colours, or hard-to-find pieces on your behalf. Send us the details and we will tell you honestly what is possible.
On eligible pieces you may submit a considered offer or open a conversation directly from the product page. A client advisor reviews each message personally, expect a thoughtful reply rather than an automated one, usually within a business day.
If your order has not yet shipped, we can usually amend the address or cancel it entirely. Contact client services as soon as possible and we will do everything we can before the parcel is collected.
Each order includes care guidance specific to its materials. As a rule: keep jewellery away from perfume, chlorine and abrasives, store pieces separately so they cannot scratch one another, and have automatic movements serviced on the interval the maker recommends. For servicing, polishing or restringing, our advisors can recommend trusted specialists.